Breach claims - An agency guide

This guide provides information to assist agencies to deal with breach of Standard claims in accordance with the Regulations, and work towards a constructive resolution of claims where possible.

This guide also contains:

  • information sheets (breach claim process, conciliation and review) for claimants
  • a template lodgement form and checklist for claimants
  • the Standards
  • the Regulations
  • template notification letters for agencies
  • template forms and a checklist to assist agencies to refer claims to the Commission.


Page last updated 17 September 2019