Principle 8: Communication

The organisation communicates with all parties in a way that is accessible, open and responsive.

Open, accurate and responsive communication is essential to ensuring an organisation’s accountability. Good communication is also fundamental to promote citizens' trust in government.

Operational element Requirements to achieve organisational performance and accountability Additional resources
8.1  Communication policies ensure the organisation's communication is open, accessible and responsive.
 
Freedom of Information Act 1992  (Section 4; Part 2; Part 3; Part 5)
 
8.2  Policies ensure information is disseminated through correct channels, in a timely manner and to the right target group

Public Sector Management Act 1994 (Section 74(1))

 

State Records Act 2000

 

Public Sector Commissioner's Circular: 2009-07 Govt Advertising and Communications Policy

 

Public Sector Commissioners Circular : 2009-01 Western Australian Language Services Policy 2008

 

Premier’s Circular: 2003-17 Requirement for Western Australian Government Publications and Library Collections

 

Administrative Instruction 728: Media and Public Communications

 

Department of Communities, Office of Multicultural interests, Western Australian Language Services Policy 2008

 

State Records Office: Recordkeeping Plan

State record keeping, principles, policies and standards

 

Ombudsman Western Australia - Record keeping guidelines

 
8.3  Processes ensure proactive, transparent and responsive internal and external communication

Administrative Instruction 728: Media and Public Communications

 

Agency’s customer service charter

 
8.4  Processes assist in complying with legislation on record keeping, public interest disclosure and freedom of information, in safeguarding the confidentiality and integrity of information, and in preventing unauthorised, false or premature disclosure

Public Interest Disclosure Act 2003

 

Premier’s Circular: 2003-09 Guidelines for dealing with Cabinet documents under the Freedom of Information Act 1992

 

Administrative Instruction 102: Official Communications

 

Administrative Instruction 711: Official Information

 

Administrative Instruction 728: Media and Public Communications

 

Treasurer’s Instruction 502: Records of Attendance and Time Worked

 

Treasurer’s Instruction 506: Pay Records

State record keeping, principles, policies and standards

 

Agency’s complaint resolution policies

Public Sector Commissioner's Circular: 2010-05 Computer Information and Internet Security

 

State Records Office: Recordkeeping Plan

 

ISO 17799:2005 (Code of Practice for Information Security Management)

 

AS 4269 – Australian Standard for Complaints Handling

Reporting

Public Sector Management Act 1994 (Section 31)

 

Financial Management Act 2006 (Part 5, Division 2)

 

Annual reporting framework

 

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Page last updated 4 November 2015