Performance management framework

Outcome-based management framework

We support the broad Government goal of ‘Results-based service delivery’ by providing services that are designed to enhance the efficiency, effectiveness and integrity of the public sector. The diagram to the right illustrates the relationship between our services and desired outcomes, and the broad Government goal to which we contribute.

 

Government goal

Greater focus on achieving results in key service delivery areas for the benefit of all Western Australians.

Agency desired outcomes

An efficient and effective public sector that operates with integrity.

Our services

Public sector leadership

This service develops and supports current and future leaders and builds the capacity of the public sector workforce through the delivery of leadership and workforce development products, programs and training.

Assistance and support

This service provides advice, assistance and support to public sector bodies and employees on a range of administration, management, integrity and governance matters.

Oversight and reporting

This service progresses changes to legislation and develops policies to improve public administration and management, and provides independent oversight to monitor and report to Parliament and Ministers on compliance with the PSM Act, the CCM Act, the PID Act and Part IX of the EO Act.

The Commission’s three service areas are linked to Key Performance Indicators (KPIs) comprised of effectiveness and efficiency indicators which consider the extent to which the Commission has achieved its desired outcomes.

 

Desired outcomes: Effectiveness indicators Services provided: Efficiency indicators

An efficient and effective public sector that operates with integrity.

  • The portion of core clients who indicate the Commission has delivered policy, assistance and oversight that has assisted them to enhance integrity within their agencies.
  • The portion of core clients who indicate the Commission has delivered policy, assistance and oversight that has assisted them to enhance the effectiveness and efficiency of their agencies.
  • The portion of core clients who indicate that assistance provided by the Commission has helped them to meet their statutory obligations under the PID Act.
  • The portion of core clients who indicate that assistance provided by the Commission has helped them to meet their statutory obligations under Part IX of the EO Act.

Public sector leadership

  • Average cost per leadership development product, program or training hour.
  • Average cost per workforce development program, product or training hour.

Assistance and support

  • Average cost per hour of assistance and support provided.
  • Average cost per public administration, standards and integrity program, product or training hour.

Oversight and reporting

  • Average cost per hour addressing legislative and policy development.
  • Average cost per hour of performance and oversight activity.
  • Percentage of oversight actions completed within target timeframes.

Changes to Outcomes-based management framework

The Commission’s Outcomes-based management framework did not change during 2016/17.

Shared responsibilities with other agencies

The Commission did not share any responsibilities with other agencies in 2016/17.

Note: Core clients comprise:

  • Departments created under Section 35 of the PSM Act
  • Ministerial offices 1
  • SES organisations specified in column two of Schedule 2 of the PSM Act
  • Non-SES organisations, including government boards and committees that have undertaken the Commission’s good governance and ethical decision making professional development training within the financial year.

 

1 Ministerial offices were not surveyed as part of our 2016/17 Client perception survey

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Page last updated 14 September 2017